Intralinks has been a notable player in the virtual data room (VDR) sector for years. However, several critical issues have arisen that highlight its shortcomings. This article examines these problems and explains why CapLinked provides a superior solution.

Outdated User Interface

Intralinks, an 18-year-old company, suffers from an outdated user interface. VentureBeat describes Intralinks as a “dinosaur” in a rapidly evolving tech landscape, where modern Software as a Service (SaaS) companies prioritize functionality and productivity. Intralinks has not kept pace with industry standards, resulting in a subpar user experience.

The Impact of an Outdated Interface

An outdated interface not only affects user satisfaction but also hinders productivity. Users expect seamless navigation and efficient workflows, which are crucial for time-sensitive transactions such as mergers and acquisitions (M&A) and financial audits. Intralinks’ inability to update its interface means users spend more time grappling with the system rather than focusing on critical tasks.

User Feedback and Industry Standards

According to Reuters, investors have found Intralinks to be “tough to navigate and clunky.” This sentiment is echoed by various business professionals who require intuitive and responsive platforms to manage sensitive documents. The lack of updates and modern features places Intralinks behind competitors who continuously improve their user interfaces to meet evolving industry standards.

Poor User Experience

Business professionals find Intralinks difficult to navigate. Reuters reports that investors describe it as “tough to navigate and clunky.” This poor design makes it challenging for users to access even basic information about their investments. Additionally, Intralinks is incompatible with Android devices, further limiting user accessibility.

Accessibility Issues

In today’s mobile-driven world, accessibility is key. Professionals need access to their data rooms on the go, and the lack of Android compatibility in Intralinks is a significant drawback. This limitation restricts users to desktop access or iOS devices, which can be inconvenient and inefficient for teams that rely on flexibility and mobility.

User Frustration

The frustrations of navigating a cumbersome platform can lead to errors, missed deadlines, and overall dissatisfaction. Users have reported difficulties in locating essential documents and managing workflows, which undermines the purpose of having a VDR in the first place. A platform that is not user-friendly can cause more harm than good, impacting business outcomes negatively.

Lacking Security Features

Security is paramount for VDRs, yet Intralinks falls short. It does not offer automatic audit reports, which are essential for due diligence. These reports provide a comprehensive list of all documents within a workspace, ensuring thorough review and compliance. The absence of this feature is a significant drawback.

Importance of Automatic Audit Reports

Automatic audit reports are critical for maintaining a transparent and accountable process. They help in tracking document access, modifications, and viewing history, which are vital for compliance and security. Without this feature, organizations are left to manually track activities, increasing the risk of oversight and errors.

Comparisons with Industry Standards

Modern VDRs like CapLinked provide robust security features, including automatic audit reports, to ensure that all document interactions are monitored and recorded. This level of security is not just a nice-to-have but a necessity for businesses handling sensitive information. The lack of such features in Intralinks puts it at a disadvantage compared to more advanced solutions.

Dependence on Plug-ins

Intralinks requires plug-ins to function, leading to multiple issues. Users must regularly update these plug-ins, and bugs can disrupt workflow. Plug-ins also increase vulnerability to cyberattacks, as hackers can exploit these dependencies across different operating systems. This reliance on plug-ins can result in prolonged downtime and frustrating interactions with customer support.

Vulnerabilities and Maintenance Issues

Reliance on plug-ins introduces several risks. Each plug-in is a potential point of failure that requires regular updates and maintenance. Users must ensure that all plug-ins are up-to-date to avoid compatibility issues and security vulnerabilities. This maintenance burden detracts from the core functionality and can lead to frequent disruptions.

Security Risks

Plug-ins are known to increase the attack surface for cyber threats. Hackers often target widely-used plug-ins to exploit vulnerabilities, leading to potential data breaches. Intralinks’ dependence on plug-ins means users are continuously exposed to these risks, compromising the security of sensitive information.

Customer Support Issues

Customer support is a critical aspect of any service, and Intralinks has faced criticism in this area. Reports on PissedConsumer highlight instances of poor customer service, including a representative allegedly cursing at a customer. Such incidents have led to numerous negative reviews, with users citing a “poorly designed site” and “horrible customer service.”

The Importance of Reliable Support

Effective customer support is essential for resolving issues quickly and maintaining user trust. Negative experiences with support can tarnish a company’s reputation and drive users to seek alternative solutions. Intralinks’ reported shortcomings in this area further diminish its appeal to potential and current users.

User Reviews and Industry Feedback

Multiple reviews across various platforms highlight consistent issues with Intralinks’ customer support and user interface. These reviews serve as a warning to potential users about the potential frustrations and inefficiencies they may encounter.

Why Choose CapLinked?

CapLinked addresses all these issues, offering a modern, user-friendly interface compatible with both iOS and Android devices. It enhances security with automatic audit reports and operates entirely in-browser, eliminating the need for plug-ins. Caplinked’s virtual data room ensures a smooth, secure workflow and robust online security.

Key Features:

  • Modern Interface: Easy-to-use and visually appealing.
  • Mobile Compatibility: Accessible on iOS and Android devices.
  • Enhanced Security: Automatic audit reports and in-browser operation.
  • Reliable Customer Support: Dedicated to providing excellent service.

CapLinked stands out as a superior VDR solution by prioritizing user experience, security, and customer support. To see how CapLinked can benefit your business, schedule a demo today.